What are your hours of operation?
We are currently open from: 10-7 Tuesday and Wednesday, 10-8 Thursdays and Fridays, 10-5 Saturdays.

Do you have children's pricing?
As we always book on the hour, our pricing reflects an hourly minimum charge, therefore we bill a child's cut as we would an adult's.

Do you give discounts on groups or for multiple bookings?
At this time, we cannot discount our services. We feel that while each client is very important to us, no one client should be treated to a lower price than the next. We do however reward all of our guests for their continued patronage with our Rewards Card program.

How do I get there from Burnaby/Downtown?
We are one block north of Granville and Broadway. From Burnaby, take Lougheed to Broadway, turn right on Granville and voila.
From downtown, take the Granville bridge, go up to 7th and you're there.

Where do I park?
You can find meter parking on virtually every side street in our area, and usually right in front of the salon on Granville. If you are having your hair coloured or permed, we suggest the parkade at Chapters or the Seymour Medical Clinic. If you are meter parking, please make sure to put extra time on the meter in case we run late. We might not be able to assist you in feeding your meter, and are not responsible for any parking violation fees you may incur while in the salon. Clients of caramel salon can use the parking lot behind the salon. Access is from the alley east of Granville via 7th or 8th.

Do you take AMEX, CHEQUES, or U.S. CASH?
No. We do take Visa, Mastercard, debit and cash.

Do your stylists accept gratuities?
While tipping for good service may be customary, it is never expected but always appreciated. If you would like to leave something extra for your stylist or shampoo person, please be aware that gratuities cannot be left on credit cards or debit cards, nor can we give cashback on these cards.

What is you cancellation policy?
We require 24 hours notice when canceling or re-scheduling. Please respect our time as you would your doctor or dentist. We reserve the right to charge a fee of 50% of the original bill for cancellations within 4 hours of the appointment.

Can I bring my children?
Please avoid bringing children when you come to the salon unless they will be having a service done. Our floor space is very busy and is unsafe for kids.

I might be late.
We need as much time as possible to give you the attention you deserve. If you are going to be more than 10 minutes late, kindly call our desk to let them know.

I am getting a colour/perm. is there anything I should know?
If possible, don't shampoo on the day of your colour. This will decrease scalp sensitivity. If you are having highlights, feel free to shampoo. Please be sure to wear a removeable shirt on the day of your colour, as we cannot be held responsible for any discolouration of your clothing otherwise.